FAQs

General FAQs

WHERE CAN I SEE UPDATES ABOUT MY ORDER?

Once your order is complete, you'll receive an email confirmation. After your order ships, you will receive a shipping confirmation email with tracking information.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Most products are made to order. You can check the product details to make sure. Since they are handmade and made to order, production times can take up to 2 weeks, not including shipping. Shipping time varies based on your location.

CAN I RETURN OR EXCHANGE MY ORDER?

All products are final sale.

DO YOU SELL INTERNATIONALLY?

At this time, I don't sell internationally, but may in the future.

DO YOU DO EVENTS?

Yes, I can do custom embroidery for events and pop-ups. Please use the contact form to learn more.

CUSTOM ORDER FAQS

HOW DOES THE PROCESS WORK?

  1. Fill out this form completely and I will reply within 3 business days. There are periods when I am not accepting custom orders. You can check my Instagram to check. If I am not accepting orders, I can add you to a waitlist.
  2. I will reply letting you know if I can complete your request.
  3. If I am able to, I will send you a physical address to send your garment to. If your order is more than $300, I require a 50% deposit. If your order is less than $300, I require you to pay in full prior to production.
  4. Once I receive your garment, I will sketch a mock-up based on your budget and idea.
  5. After we agree on a final design, I will start working on your order.
  6. After your order is done, you can send payment via PayPal or another method we agree on.
  7. Once paid, I will ship the garment, and you will receive a shipping confirmation email with tracking information.

WHAT PAYMENT METHODS DO YOU ACCEPT?

Any major credit card or PayPal.

WHAT CAN I GET EMBROIDERED?

You can embroider almost anything cotton, canvas, denim, or twill.

I do not embroider windbreakers, shoes or hats, and do not recommend delicate or stretchy items because the needle is large and can potentially damage sensitive items.

WHERE ON MY ITEM CAN I GET SOMETHING CHAIN STITCHED?

Almost anywhere. However, some locations may require the item to be deconstructed and put back together (at an additional cost). These are areas like sleeves, front and back of the leg on pants and some jacket suits.

WHAT IS YOUR TURNAROUND TIME?

It depends on the complexity of the design and my order queue. Normally, there is 4-6 week turnaround time from the day I receive your garment. You can place a rush order at an additional fee.

WHAT IF I ONLY WANT A SMALL MONOGRAM?

The turnaround time for a small monogram is up to 2 weeks depending on my order queue. I do offer monogramming at pop-up markets around the Bay Area. You can check my Instagram to see my event calendar.

CAN YOU CHAIN STITCH AN ITEM I ALREADY OWN?

You can either send me a garment or order one online and have it shipped directly to me.

DO YOU DO PRODUCTION?

Yes! For any production inquiry please fill out the form on this page!