1. Fill out our embroidery form, and I'll get back to you within 5-7 business days. Remember, orders are handled on a first-come, first-serve basis, so please plan ahead!
2. Our awesome team will reply and let you know if we can bring your idea to life.
3. If we can work our magic, I'll send you a quote and the address where you can send your garment. For orders totaling more than $200 before taxes, we kindly request a 50% deposit. For orders under $200, full payment is due upfront.
4. We will send you a Square invoice for payment.
5. Once I receive your payment and garment, I will sketch a mock-up based on your detailed idea. Best to have image references.
6. We'll have a little back-and-forth to tweak any minor changes to the first mock-up. After we agree on a final design, it's time to get down to business!
7. When your order is ready, I'll either send you a second invoice (if it applies to your order) or simply shoot you a confirmation email. We want to keep things clear and transparent.
8. After you've paid the invoice, I'll carefully pack up your garment and send it on its way. You'll receive an exciting shipping confirmation email with all the tracking info.

The turnaround time depends on our workload and the complexity of your order. Monograms ordered online take about 2 weeks from the day we receive the garment, while in-store orders take about a week. For large orders, it depends on our current workload. We always recommend planning ahead.

Yes, we do offer rush orders with the following turnaround times and additional fees:

• 3-5 days turnaround for monograms: $25 for 5 garments or less
• 7 days turnaround for large orders: $100 or more depending on the total cost.

Yes, you can either send us a garment or order one online and have it shipped directly to us.

Unfortunately, we don't embroider hats. Our machine, which is 140 years old, is not suitable for hat embroidery. We recommend garments such as t-shirts, jackets, pants, crew necks, shorts, or bandanas.

We can embroider almost anything made of cotton, canvas, denim, or twill. However, we do not embroider windbreakers, shoes, or hats. Delicate or stretchy items are also not recommended as the large needle used in embroidery can potentially damage them.

You can get something chain-stitched almost anywhere on your item. However, some locations may require the item to be deconstructed and reassembled, incurring an additional cost. These areas include sleeves, front and back of the leg on pants, and certain jacket suits that require deconstruction prior to embroidery.

Yes, for any production inquiries, please fill out the form on this page.